Custom Training Programme with Greenwich Leisure Limited (GLL)
Partner
GLL (Greenwich Leisure Limited)
Model
Project Based
The
Deliverables
Programme Development & Custom Training
The
Brand
GLL (Greenwich Leisure Limited) is one of the UK’s largest charitable social enterprises, operating over 270 leisure and cultural facilities across London and beyond. As a not-for-profit organisation, GLL is committed to making fitness, sport, and cultural activities accessible to everyone in their communities.
GLL manages a diverse portfolio of facilities including leisure centres, libraries, parks, and sports venues, with a focus on promoting health, wellbeing, and community engagement. Their facilities serve millions of visitors annually, offering everything from swimming and fitness to children’s activities and community programmes.
The organisation prides itself on reinvesting all profits back into their facilities and communities, ensuring high-quality services that benefit local residents. GLL Sobell Leisure Centre represents their commitment to providing state-of-the-art facilities that cater to all ages and abilities.
The
Brief
GLL Greenwich Leisure Limited approached Kidztivity to provide comprehensive training for all staff working with children and young people at their newly refurbished facility. GLL Sobell had recently installed an impressive array of new equipment including:
- A brand new state-of-the-art trampoline and inflatable zone
- A 3-story strike zone with interactive sports pitch
- An amazing active (soft)play area designed specifically for under 10’s
Rather than having their team simply facilitate access to these facilities, GLL wanted their staff to actively engage and interact with visiting children and young people. The goal was to transform their team from passive supervisors into active engagement specialists who could maximise the potential of the new equipment while creating memorable experiences for every visitor.
The
Challenge
The primary challenge for Kidztivity was ensuring these brand new facilities were utilised to their absolute full potential. We needed to help GLL’s team see beyond the equipment’s intended purpose and discover creative ways to prevent children and young people from becoming disengaged.
The key challenges included:
- Building staff confidence in actively engaging with children and young people
- Creating a welcoming environment where visitors feel safe, special, and supported in making new friendships
- Developing activities that would encourage return visits and build customer loyalty
- Ensuring all activities were inclusive and adaptable for different ages and abilities
- Maximising the versatility of the new equipment through innovative programming
The
Approach
Despite initial delays due to the facilities not being fully completed, Kidztivity took a hands-on approach to understanding the unique requirements. A pre-visit to assess the equipment and facilities in person proved invaluable in developing our comprehensive training solution.
Programme Development: We created entirely new activities with built-in progressions and adaptations, ensuring inclusivity for all abilities. Each activity was documented on easy-to-follow activity cards that the GLL team could understand and confidently deliver.
Comprehensive Workshop Design: Kidztivity designed a bespoke version of their Kick-Start Workshop combining theoretical and practical learning elements customised to the amazing new facilities at the centre:
Theoretical Components:
- Interactive peer-to-peer activities to build team confidence
- Understanding child development and how children and young people think and learn
- Communication strategies for different age groups
- Safety considerations and risk management
Practical Components:
- Hands-on experience using the brand new facilities
- Physical demonstration of activities and games from the custom activity cards
- Volunteer-led mini sessions to build real-world confidence
- Role-playing scenarios to prepare staff for various situations
This blended approach ensured the GLL team felt completely comfortable and confident when interacting with children and young people, ultimately creating an environment that would encourage repeat visits and positive word-of-mouth recommendations.